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FAQs

How to make purchases of services and registrations for sports events at the Caribedeportes.com store?​ What payment methods are accepted in the store?How can I shop in the store if my card or bank account is in a currency other than Canadian dollars (CAD)?​Why is my credit card being declined?​

How to make purchases of services and registrations for sports events at the Caribedeportes.com store?

Service requests and registrations for sports events, as well as payments, are made online through a simple and intuitive purchasing process.: 

  1. Register with the information requested in the corresponding form.
  2. Fill in your address book.
  3. Add the services and events you wish to participate in to the shopping cart. 
  4. Execute the payment by completing the required information.

 What payment methods are accepted in the store?

  • Credit/Debit Cards: Visa and MasterCard.
  • Other authorized payment methods in the market. 

How can I shop in the store if my card or bank account is in a currency other than Canadian dollars (CAD)?

All products listed in the store display the price in euros (EUR) and the currency charged is the Canadian dollar (CAD). When you make a purchase, your bank withdraws the corresponding funds from your account, applying the exchange rate in effect at the time of the transaction.

Why is my credit card being declined?

The credit card payment may be declined for multiple reasons:

  • The information provided during the payment process does not match that of your card. A simple typographical error in one of the fields can cause the transaction to be declined.
  • You have not activated the security code: Some credit cards, to protect you from online fraud, require an additional security code that you must enter to confirm the payment. This code is provided by your bank.
  • Your card may have insufficient funds to cover your purchase. Pay special attention if your account is denominated in a currency other than the euro, due to currency conversion issues.
  • The amount of your purchase order may have exceeded the daily/monthly transaction limit set by your bank for the card.
  • Your card may have expired.
  • In the event of a rejected order, you should check if the bank sends you any notification; this often happens, and you just need to contact the bank to approve the transaction and then try to make the purchase again.

It is important that you contact your bank to confirm that there are no holds on your account that would prevent us from charging the card. Please ensure that the billing address specified in your order matches the one registered with the card-issuing bank.

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If you believe that the cause is not one of the previously mentioned issues, please write to Customer Service at the email help@caribedeportes.com or contact us on the store's WhatsApp: +1 (226) 803-5019.